We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns.
If you would like to make a formal complaint, please email Clifford Peat (Company Secretary of Novalex): firstname.lastname@example.org.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently.
Making a complaint (to us or to the Legal Ombudsman) will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
– within six months of receiving a final response to your complaint
– no more than six years from the date of act/omission; or
– no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please use the details below:
Visit: www.legalombudsman.org.uk Call 0300 555 0333 between 9.00 to 17.00.
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ